FAQ | Gift Card
How can I purchase a Gift Card?
Virtual Gift Cards are available for purchase in Europe and in € currency only. You can choose from different amounts ($500, $750, $1,000, $1,200, $1,500, $2,000) and add them to your shopping cart like a normal product. You can purchase Gift Cards individually or in combination with other products.
How does the validity of the Gift Card work?
The Gift Card is valid for 12 months from the date of purchase. After this period, it will no longer be usable and there will be no refund of any remaining credit.
Can I buy a Gift Card with another Gift Card?
No, you cannot purchase a Gift Card with another Gift Card. You must use traditional payment methods, such as credit card, PayPal, etc.
Does the Gift Card have an expiry date?
Yes, the Gift Card expires 12 months after purchase. Once it has expired, you will no longer be able to use it and the remaining credit will be cancelled.
How can I check the balance of my Gift Card?
You can check your Gift Card balance by logging into your private area on the website. Enter the owner's email address and the unique Gift Card code to view the balance and expiry date. If you are a guest user, you can also do this directly from the shopping cart.
How can I give a Gift Card to someone else?
You can purchase a Gift Card for another person by providing their name, email address and an optional message. The Gift Card will be sent directly to the recipient by email. If you buy it for yourself, the Gift Card will be sent to the email address used for the order.
How do I receive the Gift Card code?
If you purchase a Gift Card for yourself, you will receive the unique code by email after your order has been confirmed, once any fraud checks have been completed. If you give it to someone else, the recipient will receive the code and Gift Card information directly.
Can I use the Gift Card to pay for my entire order?
Yes, you can use the Gift Card to cover the entire amount of your order, including shipping costs. If the order total is less than the value of the Gift Card, the remaining balance will remain available for future use. If your order exceeds the value of the Gift Card, you can pay the difference with a traditional payment method.
What happens if I do not use the full amount of the Gift Card?
If you do not use the full balance, the remaining credit will remain on the Gift Card and you can use it in the future, as long as the Gift Card is still valid (within 12 months of purchase).
Can I make a return or exercise my right of withdrawal for the Gift Card?
You can exercise your right of withdrawal within 14 days after activation of the Gift Card, provided it has not been used. If you make a return of an order paid for partially or completely with the Gift Card, the value of the Gift Card will be recharged up to the original value.
Can I use more than one Gift Card for the same order?
Yes, you can use more than one Gift Card for the same order. Gift Cards can be combined with other discount codes and traditional payment methods.
What happens if I buy a Gift Card and the order is in fraud control status?
In case your order is in fraud control status, the Gift Card code may not be available immediately. It will only be sent by email after the order has been confirmed.
I have not received my Gift Card (wrong email -spam). What should I do?
If you have not received your Gift Card, we advise you to:
- Check the SPAM or Junk Mail folder of your email.
- Check that the email address you entered during the purchase is correct.
- Wait a few minutes, as it may take some time to be sent.
If after these checks you still have not received your Gift Card, please contact our customer service at customercare@paristexas.it with your purchase details.
My Gift Card is not working
We recommend that you check that the code you entered in the shopping cart is the same as the one you received by e-mail. If you encounter any problems, please write to us at customercare@paristexas.it
Can I return the product if my Gift Card has expired?
In the case of a purchase with a Gift Card, if the return is made when the Gift Card has expired, the return amount will no longer be usable or refundable in any other way. Returns of orders paid for with a gift card can reload the Gift Card up to the initial value. After expiry, the Gift Card can no longer be used or refunded for the remaining credit.
CAN I USE THE GIFT CARD TO ALSO PAY FOR SHIPPING COSTS Express?
The Gift Card covers the entire order amount, including shipping costs and ancillary services.